About Our Team

 

We have a caring and talented staff ready to help you. Members of our professional staff have met state and national requirements and attained the highest level of preparation for hearing health care service delivery. Our patients can be confident that our staff is extremely qualified to administer comprehensive hearing health care services. Our team includes an office manager and a patient account coordinator for billing and insurance questions. Onsite service & repair personnel that are always available for cleaning and service. Our licensed and board certified hearing aid specialists can make recommendations for your hearing health care and hearing aid needs.

 

Mark Lawrence Hearing Aid Specialist

Mark Lawrence Board Certified in Hearing Instrument Sciences, Owner

Serving our community for over 25 years, Mr. Lawrence is board certified by the National Board for Certification in Hearing Instrument Sciences. He is licensed by the state of New York as a Hearing Aid Dispenser and Hearing Aid Dispenser Instructor. He is a certified factory trained repair technician for complete on-site repairs of all makes and models. He has been a member of the Hearing Health Care Alliance for the past 15 years where he served as President for the last four years. He is also an active member of the International Hearing Society. Mr. Lawrence has over 20 years of experience as a hearing care professional in testing, fitting and dispensing the most advanced hearing aids on the market to all ages.


Lee Anne Lawrence

Lee Anne Lawrence Hearing Aid Dispenser, Owner

Lee Anne is a New York State licensed hearing aid dispenser. In 1992, together with her husband Mark, they opened the first Pro-Care Hearing in Champlain, NY. Lee Anne has her certificate in amplification and verification from the International Institute for Hearing Instrument Sciences.


Jeffery Lawrence

Jeffery Lawrence Board Certified in Hearing Instrument Sciences, Plattsburgh Location

Jeffery is board certified by the National Board for Certification in Hearing Instrument Sciences. He is a New York State licensed hearing aid dispenser and an active member of the Hearing Health Care Alliance of New York. He is also a current member of the International Hearing Society. He received a special certificate from Audina Hearing Instruments where he was fully trained in all phases of Custom Hearing Instrument Manufacturing and Services. As a hearing health care professional he specializes in testing, fitting and dispensing the most advanced hearing aids on the market to all ages. Jeffery is a Tinnitus Care Provider holding a certificate from the International Hearing Society.


Coby Brothers

Coby Brothers Board Certified in Hearing Instrument Sciences, Malone Location

Coby is board certified by the National Board for Certification in hearing Instrument Sciences. He is a New York State licensed hearing aid dispenser and a current member of the Hearing Healthcare Alliance of New York and the International Hearing Society. He has his Associates degree in business administration from Clinton Community College in Plattsburgh, NY. Using cutting edge technology and his hearing healthcare experience, Coby strives to understand each person’s listening needs and works with each individual to develop a tailored solution. He has been working with Pro-Care Hearing since 2010. Coby is a Tinnitus Care Provider holding a certificate from the International Hearing Society.


Tarah Brothers

Tarah Brothers Office Manager, Malone Location

Tarah began working with Pro-Care for in early 2013. She has an Associates degree in humanities and social sciences from Clinton Community College in Plattsburgh, NY. She will be pursuing her New York State License as a Hearing Aid Dispenser.


Erica Lefebvre

Erica Lefebvre Front Office Coordinator, Plattsburgh Location

Erica began working with Pro-Care in 2015, she has an Associate’s degree in Humanities and Social Sciences from Clinton Community College in Plattsburgh, NY. She is currently pursuing her New York State License as a Hearing Aid Dispenser.


Board Certified In Hearing Instrument Sciences

NBC HIS

Your selection of a hearing health professional is a decision that will have an enormous impact on your quality of life. It is important to find a Board Certified Professional–one who has a proven commitment to professional excellence and integrity. Board certification means that your hearing health professional has been accredited by the National Board for Certification in Hearing Instrument Sciences. The achievement of this designation represents our hearing health professionals’ initiative to excel beyond the basic requirements for assisting the hearing impaired. They have successfully completed a psychometric examination complied by a panel of experts (Board Certified Hearing Instrument Specialists and Board Certified Audiologists) and, by doing so, have demonstrated an exemplary level of knowledge, skill and expertise in their field.

Some of the most highly experienced hearing health professionals in the world share this distinguishing symbol- the symbol of certification through NBC-HIS. A Board Certified professional has spent a great deal of time and effort preparing for and completing the certification process. This dedication to professional growth is the mark of an accomplished hearing health professional who continuously strives for advanced levels of quality care. We want to ensure you that you are getting the perfect fit for your hearing health care needs.